Designing Human-Centered Events That Scale & Delight

Learn how to build human-centered events with moments that delight, engage, and inspire attendees.

Learn how CreatorIQ’s Events Marketing Manager, Hannah Collins, designs human-centered events that scale without losing the moments that delight, engage, and inspire attendees.

Design for people first

Start with how you want your attendees to feel. Think: what type of an event would you love to attend?

Plan accessibility and inclusion from the first touchpoint: simple registration, clear wayfinding, and content that’s easy to consume.

Small touches, big lift

You don’t always need big budgets to leave a lasting mark. 

Focus on small details that guide your event’s flow well (example: mirror decals with affirmations or a key stat), make seating feel intentional (example: use branded pillows), and turn required signage into a moment (example: cheeky directionals that double as photo ops).

Make the city part of the event experience

Bring in local cues so people feel the destination without even leaving the venue (example: a popular, local matcha vendor, recognizable landmark elements, and more).

First impressions set the tone

Your attendees might not remember every great thing about your event, but they will remember the bad ones.

First impressions, aka check-ins, should be fast, simple, and human. Train your staff to a high service standard so they solve problems on the spot (think: clear lanes at entry; staff walking someone to the restroom rather than just pointing; etc.).

Engineer meaningful connections

Design networking opportunities beyond generic happy hours. Use curated roundtables and smaller group spaces, and tell people in advance which brands will be at which tables.

Scale without losing intimacy

Make sure to choose layouts that preserve energy and create room for one-on-one conversations.

Design for flow—not just capacity—so energy stays high and organic conversations keep happening between sessions naturally.

Personalize with AI and keep it human

Use AI for suggested agendas, tailored communications, and smarter follow-ups. Let tech handle scale while your team keeps the voice personal.

Watch the full episode for more details. It’ll be worth your time.

In F.R.I.E.N.D.S style, this episode discusses the following event fails:

The One Where the Seating Diagram Didn’t Match the Seating Chart
The One Where Lindsey Had To Become IT Support on the Fly
The One Where Steph Forgot To Eat
The One Where None of the Volunteers Showed up for Their Shift
The One Where We Ran Out of Space at a Keynote
The One Where We Ran Out of Food and Water
Speakers
Hannah Collins
Events Marketing Manager, CreatorIQ
Hannah Collins is an experienced event marketer with over eight years in the industry, specializing in creating impactful experiences that connect audiences and drive engagement. She currently supports event marketing at CreatorIQ, bringing together innovators across the creator economy. Hannah’s career spans educational conferences at Envision and large-scale government events for the U.S. Air Force. She holds a master’s degree from Johns Hopkins University and now calls Orlando, Florida home, where she lives with her husband and their two spirited dachshunds.
Stephanie Christensen
Experiential Marketing Leader
An experiential marketer with 15 years of experience building events and community for top B2B SaaS companies. She has done over 350 events ranging from 15-15,000 attendees. She is passionate about connection, community, and creating meaningful moments that inspire and grow businesses. When she's not working she enjoys spending time with her 3 children, skiing, running, and eating chocolate chip cookies.