How to keep customers accountable and engaged during onboarding

March 7, 2023

How can customer sucesss leaders enhance their customer onboarding strategy and ensure long-term success for customers? In this in-depth webinar, Rocketlane illustrates how getting CSM to play advisor while the onboarding team handles the execution is key.A illuminating conversation between Donna Weber, a Customer Onboarding Expert at Springboard, and Vishu Prasad, the Solutions Manager at Rocketlane enabled attendees to know how to best use people, processes, and technology to build trust and set expectations clearly, deliver value as quickly as possible, and improve transparency, visibility, and accountability.